We want you and your pet to be happy with every order! If something isn't right, we're here to help.
Return Conditions
We accept returns and replacements within 48 hours of delivery. Items must be undamaged, intact, unused, unopened, and in their original resalable condition, unless the product arrived defective.
Return Shipping Cost
- Defective Items: If your item arrived damaged or defective, return shipping is on us, no fee.
- Good Condition Returns: If the item is in good condition but you'd like to return it, a standard delivery fee applies.
How to Initiate a Return
Reach out to us on WhatsApp at +96170932676 within 48 hours of receiving your order. Share your order details and a picture of the item you would like to return, and our team will guide you through the process.
Reimbursement
Approved returns are reimbursed as store credit equivalent to the monetary value of the returned item, applicable on your next purchase.
Tips to Avoid Returns
Not sure about sizing? Check our sizing charts or chat with our customer care team before ordering, we're happy to help you find the perfect fit for your pet!